Legal information
Disclaimer
Important information about the scope, sources and limitations of FOLO-UP’s website, data and tools.
Last updated: November 2025
General information only
FOLO-UP provides information and tools to help identify unsafe products sold online, understand recalls and alerts, and support follow-up action by consumers, regulators and other stakeholders.
While we try to keep our information accurate and up to date, it is provided for general information only. It is not intended to cover every product or scenario, and it should not be relied on as a substitute for:
- product instructions, warnings and safety information from manufacturers;
- official guidance from regulators or standards bodies; or
- independent professional or legal advice.
No guarantee of completeness
Our data is based on information available at the time, including public recall notices, safety alerts and reports from users. We cannot guarantee that:
- every unsafe or non-compliant product is listed;
- all information is complete, accurate or free from error; or
- online marketplaces will act on the information we provide.
The absence of a product from our database does not mean it is safe.
No endorsement
References to any company, marketplace, brand, product or service on FOLO-UP do not imply endorsement or approval unless we explicitly say so. Likewise, being mentioned in a case study, pilot project or compliance initiative does not mean we guarantee the safety of all products sold by that organisation.
Limitation of liability
To the fullest extent permitted by law, FOLO-UP and Irelco Ltd will not be liable for any loss or damage arising from:
- your reliance on information or tools provided on this website;
- any decision to purchase, use or remove a product based on our information; or
- any unavailability, interruption or malfunction of the website.
This does not exclude or limit liability where it would be unlawful to do so, for example for death or personal injury caused by our negligence or for fraud.
If you are unsure
If you are worried about a specific product or situation, consider contacting the manufacturer, the retailer or marketplace, Trading Standards or another appropriate authority. FOLO-UP’s information is intended to support, not replace, those channels.
Contact us
If you have questions about this disclaimer, please contact FOLO-UP.