Search safety notices
Use a product name, brand, model or official reference to search the FOLO-UP recall database.
Consumer resources
Worried about a product?
Check the record, preserve the listing and choose the official advice or reporting route that fits where you live.
Preserve the evidence
Keep the listing URL, seller name, order details, labels and screenshots. Do not put yourself at risk to collect evidence.
Full report or fast flag
Make a full, trackable FOLO-UP report when you can provide the product, seller, hazard and supporting evidence. For a faster report, use FOLO-UP Whistle to flag the listing while you are viewing it—without completing the full reporting journey.
Trusted signposts
Official consumer advice
The correct consumer route depends on where you live. These services can advise on rights and pass appropriate safety concerns to Trading Standards.
England and Wales
Citizens Advice consumer service.
Scotland
Advice Direct Scotland provides consumer advice and reporting support.
Northern Ireland
Consumerline offers advice about consumer problems and complaints.
Cross-border purchases
The UK International Consumer Centre can help with disputes involving sellers outside the UK.