Identify it
Include the product name, brand, model, serial, batch or barcode, seller, marketplace and order details.
Full product incident report
Did a product fail, injure someone or cause damage?
Create a structured report connecting what happened to the product, seller, marketplace listing and supporting evidence.
When to use this route
Make a full report when the incident needs context
Explain what happened
Describe the failure, suspected hazard, injury, near miss or damage factually, including when and how it occurred.
Preserve what supports it
Add safe photographs, labels, screenshots, instructions, receipts and other records that help a reviewer understand the event.
Choose the right report
Full incident report or Whistle?
Use the full report for a faulty or defective product involving an incident, injury, near miss, damage, technical concern or any case that needs detailed evidence and a trackable FOLO-UP reference.
Unsure whether a product fault is a safety concern? Start with the faulty-product guide →
Use FOLO-UP Whistle when you are viewing a marketplace listing and want to check for earlier listing signals or flag it quickly. A Whistle submission records a listing signal for evidence capture and controlled human review; it is not a confirmed safety finding.
Check or flag a marketplace listing →
After the report
Keep the reference shown after submission. It can be used to track the report, and FOLO-UP may request further evidence when that is necessary for assessment.