Unsafe product reporting

Report an unsafe or dangerous product

Tell us about the product, seller, incident, harm and evidence. Your full report receives a reference and remains a signal for assessment until the evidence is reviewed.

1 Identify the product area

What are you reporting?

2 Check what you have

Useful information

Product name, brand, model or batch code Marketplace, seller name and listing address A clear description of the suspected hazard or failure Screenshots, labels, order details or photographs saved safely

3 Continue securely

Continue to the full FOLO-UP reporting form.

Your submission can include the product, seller, incident and supporting evidence. After it is accepted, keep the FOLO-UP reference so you can track its status.

A report is a listing signal for evidence capture and controlled human review. It is not confirmation that a product is unsafe.

Before you report

Use the right route for immediate harm

FOLO-UP is not an emergency service and does not replace Citizens Advice, Trading Standards or OPSS. If there is an immediate danger to life or an active fire, leave the area, call 999 and follow the emergency services’ instructions.

What happens after submission

The full form creates a FOLO-UP reference. If more information is needed, a secure follow-up may request photographs, labels, order evidence, marketplace screenshots or other relevant material. A report starts an assessment; it is not automatically a finding that the product is unsafe.

Not sure whether the fault is dangerous?

A product can be faulty without creating a safety risk. Use our guide to distinguish an ordinary quality fault from a failure that may need a safety report.

How to report a faulty product online →

Need the faster marketplace option?

If you are viewing a listing and only need to check for earlier signals or flag it quickly, use FOLO-UP Whistle. For an incident, injury, damage or detailed concern, use the full report above.

Check or flag a listing with FOLO-UP Whistle →