FOLO-UP Product Safety Report: 2411-0062 woom ORIGINAL 6 and woom OFF/OFF AIR 5 & 6
The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.
Why this product was flagged
Recorded hazard
The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves. The products do not meet the requirements of the General Product Safety Regulations 2005.
What the notice records
Corrective action
Modification programme. Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist. Please access the Online Crank Checker here: https://www.surveymonkey.com/r/BZJQDB3 to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function: https://intl-checkout.woom.com/apps/dealerlocator . Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free. Please access the woom safety notice here: https://help.woombikes.com/article/1242-safety-notice-cranks for further details. For any further questions please contact productsafetyEU@woom.com.
Identify the product
Product details
- Product
- woom ORIGINAL 6 and woom OFF/OFF AIR 5 & 6
- Brand
- woom
- Models
- woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020)
- Product type
- Hobby / sports equipment – Children’s bicycle
- Seller or shop
- Unknown
- Country of origin
- Austria
- Measure
- Modification programme
- Notified by
- Local Authority Trading Standards
Found this product online?
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