What information should I include in an unsafe marketplace listing report?

Include the product name, seller or marketplace, listing URL, a clear description of the hazard, and your contact details. Product, packaging, label and damage photos can be added if the case is activated.

Where should I report an unsafe product in the UK?

Consumers in England and Wales should use the Citizens Advice consumer helpline, which can pass product-safety reports to Trading Standards. FOLO-UP can separately create a trackable evidence record for an unsafe product or marketplace listing.

How to report an unsafe product online

Q: How do I report an unsafe product bought online?

Use the FOLO-UP form to provide the product, seller, marketplace listing, hazard and contact details. FOLO-UP creates a trackable record and may request supporting evidence. Consumers in England and Wales should also use the official Citizens Advice route where appropriate.

Use this unsafe marketplace listing report to record the product, seller, web address, and suspected hazard. FOLO-UP will create a reference so you can track what happens next.

Already reported? Check an existing report

How to report an unsafe marketplace listing

Save the listing details: copy the product URL and note the marketplace and seller.
Describe the safety concern: explain the defect, missing warning, injury, fire risk, electric-shock risk, choking risk, or other suspected hazard.
Submit and keep your reference: start with the form below; if the case is activated, we can request photos and other evidence securely.

If you need to report a dangerous product bought online, or an unsafe product still listed on an online marketplace, record both the product problem and the seller or listing details. FOLO-UP keeps these elements together so the concern can be reviewed as a product-safety issue rather than only as a return or refund request.

The official route currently recommended by GOV.UK for consumers in England and Wales is the Citizens Advice consumer helpline. Citizens Advice can pass reports to Trading Standards.

FOLO-UP does not replace Citizens Advice, Trading Standards or OPSS. This form helps consolidate product, marketplace and hazard evidence so the case can move through triage with clearer supporting information.

Your email

Your name (optional)

Postcode (helps route to the right Trading Standards)

Where did you buy it?

Product name

Link to the product page (paste the URL if you have it)

What is unsafe about it?

I agree FOLO-UP may use my report to build a case file and, where appropriate and lawful, share relevant information with Citizens Advice, local Trading Standards, OPSS, marketplaces, manufacturers, experts or other stakeholders who may help assess or act on the concern.

Security check

Select the three tiles with the same safety/certification symbol. Ignore the food and drink cans.

crossed-out wheelie bin symbol

baked beans tin

peas tin

tin of tuna

water drink can

crossed-out wheelie bin symbol

orange juice drink can

What reporting means

This first form opens a FOLO-UP record. It captures enough information to identify the product, marketplace and safety concern.

We do not capture everything at this first stage because collecting a full evidence file can be stressful and time-consuming. We start with the essentials, then request more if the case is activated.

Evidence we may request later

Product and packaging photos
Labels, rating plates, model or batch numbers
Marketplace listing screenshots
Proof of purchase or delivery
Photos of damage or failure
Injury evidence, where relevant and handled carefully
Manuals, warnings or missing safety information

How the file may be used

Once complete enough, the file may help Citizens Advice, local Trading Standards, OPSS, marketplaces, manufacturers, experts or other stakeholders understand the concern.

Reports may also support anonymised statistics that help identify patterns and inform future action on unsafe products.

Unsafe product reporting questions

How do I report an unsafe product bought online?

Send the product, seller, marketplace listing, hazard, and contact details through this form. FOLO-UP creates a trackable record and may request supporting evidence. Consumers in England and Wales should also use the official Citizens Advice route where appropriate.

What information should I include?

Include the product name, seller or marketplace, listing URL, and a clear description of the hazard. Product, packaging, label, and damage photos can be added securely if the case is activated.

Does FOLO-UP replace Citizens Advice or Trading Standards?

No. FOLO-UP helps structure and track marketplace product-safety evidence. It does not replace Citizens Advice, Trading Standards, OPSS, emergency services, or medical advice.

You can also check product safety before buying online use the UK product recall checker, or browse consumer product safety alerts.