woom ORIGINAL 6 and woom OFF/OFF AIR 5 & 6

Recalls Reference: 2411-0062

Open recall intelligence view (subscriber access) Intelligence access is currently restricted on public records. To unlock full intelligence access, contact us.

Premium intelligence route retained for subscriber access.

Description

The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.

Brand

woom

Shop

Unknown

Country of Origin

Austria

Risk Level: Not provided

The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves.

The products do not meet the requirements of the General Product Safety Regulations 2005.

Corrective Action

Modification programme.

Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.

Please access the Online Crank Checker here: https://www.surveymonkey.com/r/BZJQDB3 to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function: https://intl-checkout.woom.com/apps/dealerlocator . Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free.

Please access the woom safety notice here: https://help.woombikes.com/article/1242-safety-notice-cranks for further details. For any further questions please contact productsafetyEU@woom.com.

Product Type

Hobby / sports equipment – Children’s bicycle

Document Type

Product Safety Report

Updated

2025-12-16

Summary

Product: woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020)

Hazard: The product presents a risk of injuries as it has been identified that the cranks can fatigue and break in use.

Corrective action: The manufacturer has initiated a modification programme to correct the safety issue.

Original Link

View original alert

PDF Document

📄 View PDF